Terms & Conditions

khammamdccb > Terms & Conditions

Introduction

Please read these Terms and Conditions (“Terms”) carefully before accessing or using any services offered by Khammam District Cooperative Central Bank Ltd. (hereinafter referred to as “the Bank”, “we”, “us”, or “our”).

By accessing or using the Bank’s website, online services, or mobile applications (collectively referred to as “Services”), you agree to comply with and be bound by these Terms. If you do not agree, you are not authorized to use the Services.

These Terms apply to all account holders, customers, and users of the Bank’s digital channels.

Communications & Electronic Records

  • By registering for digital Services, you consent to receive communications such as statements, alerts, and notices via email, SMS, mobile app, or any other electronic mode.
  • Promotional communications may be opted out of by following the provided unsubscribe instructions.
  • All electronic records generated by the Bank shall be deemed valid and legally binding under the Information Technology Act, 2000.

User Responsibilities

  • You must provide accurate and up-to-date information while availing Services. Misrepresentation may result in suspension or termination.
  • You are responsible for safeguarding your login credentials. Any unauthorized transaction must be reported immediately.
  • Users shall not:
    • Upload malicious software or harmful content
    • Misuse confidential information of others
    • Attempt unauthorized access to systems
    • Conduct fraudulent or misleading transactions
    • Violate RBI regulations or applicable laws

Accounts & Security

  • Customers must maintain confidentiality of passwords, PINs, and OTPs.
  • The Bank shall never request such details through calls, SMS, or emails. Customers must report any phishing or suspicious communication immediately.

Transaction Liability – Customer Protection (RBI Guidelines)

As per RBI Circular on Customer Protection – Limiting Liability in Unauthorized Electronic Banking Transactions (July 2017):

  • Zero Liability: Customer shall bear no loss where unauthorized transactions occur due to contributory fraud, negligence, or deficiency solely on the part of the Bank or its employees.
  • Limited Liability: If the customer delays in reporting beyond 3 working days but within 7 working days, liability shall be limited to the transaction value or ₹10,000 (whichever is lower).
  • Customer Liability: If reporting is delayed beyond 7 working days, liability will be as per Bank’s Board-approved policy.

Grievance Redressal & Ombudsman

  • Customers may lodge complaints through:
    • Branches / Bank Website / Email / Customer Care / Grievance Cell at Head Office.
  • If not resolved within 30 days, customers may escalate to the Banking Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
  • Contact details of the Grievance Redressal Officer and Ombudsman shall be available on the Bank’s website.

Third-Party Links

Our Services may contain links to third-party sites. The Bank does not endorse or control these and is not responsible for their security, accuracy, or policies. Customers should review such third-party terms before use.

Privacy & Data Protection (DPDP Act, 2023)

  • The Bank collects and processes customer data in accordance with its Privacy Policy and the Digital Personal Data Protection Act, 2023.
  • Personal data may be used for account servicing, compliance with regulatory obligations, fraud detection, and communication.
  • Data will not be shared with third parties without consent, except as required by regulators or law enforcement.
  • Customers have the right to access, correct, update, or request deletion of their data as per applicable law.

Limitation of Services

  • The Bank may temporarily suspend or restrict Services for maintenance, upgrades, or regulatory requirements, with prior notice where feasible.
  • The Bank shall not be liable for service interruptions caused by telecom/internet providers or force majeure events.

Limitation of Liability

  • The Bank shall not be liable for indirect or consequential losses such as loss of profits, goodwill, or data arising from use of Services.
  • Liability of the Bank is limited to correcting proven errors and refunding charges wrongly collected, subject to RBI guidelines.

Intellectual Property

All trademarks, logos, and content on the Bank’s digital platforms are the property of the Bank or licensed for use. Unauthorized reproduction or distribution is strictly prohibited.

Termination of Services

  • The Bank may suspend or terminate access to Services in case of fraud, non-compliance, or breach of these Terms.
  • Certain provisions such as indemnity, liability, and intellectual property shall survive termination.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Khammam, Telangana.

Amendments to Terms

The Bank reserves the right to revise these Terms. Updates will be published on the Bank’s website. Continued use of Services after changes implies acceptance of the revised Terms.

Contact & Grievance Redressal

Khammam District Cooperative Central Bank Ltd.
 Head Office: Khammam, Telangana

For queries or grievances, customers may contact the Grievance Redressal Officer (details on the Bank website).For unresolved complaints, escalation to the Banking Ombudsman, Reserve Bank of India is available under the Integrated Ombudsman Scheme, 2021.